Contact Center Services

As an extension of your business, Bridgeway's Customer Contact Center is the ideal outsourcing service to manage your customer phone calls. Using our sophisticated phone routing, monitoring, and reporting system, calls are routed to the first available agent who will handle your customer inquiries.

Understanding that each caller must be provided service, regardless of when they need it, our Center runs 3 shifts, 7 days a week in order to provide you uninterrupted, round-the-clock service. Agents undergo an annual background check, and they follow scripted protocols in order to blend with your company culture.

Just a few of the services provided:

  • Literature Fulfillment
  • Dealer Referrals
  • Special Mailing Inquiries
  • Catalog Inquiries
  • Order Placement
  • Customer Service Requests
  • After-Hours Emergency Support